Return & Exchange policy

For Returns:

All returns must be postmarked within 10 days of delivery and must be in resalable conditions. Buyer is responsible for the shipping charges to return. The original shipping fee and a 15% restocking fee will be deducted from the refund amount, so please contact us with all your questions and concerns before placing your order. The refund will be credited to your card within 5-10 working days after we receiving the returned item.

If you have placed an order and would like to cancel it later, please email us at service@tiffanycojewel.com ASAP. We can cancel it before shipping. However if the oder has been shipped, we can not cancel the order then.

For canceling , a 5% service fee will be deducted from the refund amount. All money will be refunded if the goods are out of stock.

Please contact us at first to obtain the return address. Please send back the returns by trackable way. We will not be responsible for any lose during the shipment, We suggest Royal Mail signed for or Recorded Express service as shipping methods.

For Exchanges:

Exchanges are only allowed for the items which are defective or damaged upon receipt or the items do not fit. The exchange will not subject to a restocking fee. Items must be returned within 15 days of delivery and the customer is responsible for shipping charges to return. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.

If any problems, please feel easy to contact us at tiffanycojewel.com.